Synapse 2.0 recognized his new mouse but not the keyboard. A call was made to Razer tech support in India but they didn't have any suggestions except to have someone more knowledgable get back to the Solo MMO Player later. This is an issue the tech support person he talked to hadn't heard of before but he did suggest a hard reboot of the system to see if that took care of what he thought must be a bug.
The Solo MMO Player had extensively customized that keyboard. He was not pleased. However, being a smart cookie with extensive experience with engineers who are much more interested in the newest thing than in making sure the product works well, he analyzed what happened from every angle and came up with a fix.
First, he removed the Synapse 2.0 software, then he unplugged the Naga mouse from the RS232 port on the Black Widow Ultimate keyboard's right side and plugged the mouse into another RS232 port elsewhere, then did a hard reboot. He reloaded the Synapse 2.0 software and like magic it worked. Even the keyboard programming miraculously reappeared.
Bottom line, Synapse 2.0 can't tell the difference between a keyboard and mouse, even Razer's own models, if one is plugged into the other. Why Synapse 2.0 decided it would see the mouse instead of the keyboard, I have no idea. This is a major quality control testing error of a new product but engineers forget what pays their bills when they are dazzled by the Next New Thing.
The Solo MMO Player is happy again but I imagine when the Razer engineer calls, if he or she ever does, they are going to learn from a customer who is knowledgeable, aggressive and not exceptionally polite not to take their eye off the ball.
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Copyright Solo MMO Player at http://solommo.blogspot.com
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