Instead of emailing or calling Blizzard, now you are supposed to fill out a form on this website. It looks like the personal information they will ask for to restore a hacked account will be even more insecure now.
http://wow.joystiq.com/2010/09/22/blizzard-announces-automated-account-recovery-form-for-hacked-ac/
More details.
http://www.wowhead.com/blog=169026
I consider this as just another form of cost-cutting on Blizzard's part. If I were hacked, I'd want a real person to talk to about the problem, not an online form. Customer service this is not.
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