WOW Insider says we all had better sit down and shut up on the forums or folks like Ghostcrawler will stop talking with players and perhaps responding to complaints.
http://www.wow.com/2009/12/12/how-the-wow-community-is-about-to-push-the-self-destruct-button/#continued
UPDATE: WOW Insider explains why you can't say anything you want and it isn't a violation of free speech.
http://www.wow.com/2009/12/14/why-you-dont-have-freedom-of-speech-in-wow/
There are plenty of valid criticisms to be made of the game (cough *Arena* cough). I think WOW Insider is saying these are being buried by abusive postings on the forums. On the other hand, the volume of angry postings described above means a lot of players are very unhappy. That's something Blizzard needs to take note of.
Pink Pigtail Inn isn't too pleased by what WOW Insider's posting implies.
http://www.pinkpigtailinn.com/2009/12/reply-to-adam.html
Neither does Broken Toys.
http://brokentoys.org/2009/02/16/i-was-in-the-room-at-the-time-and-yes-that-was-a-good-answer/
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