Here's the link to the official Rift forum for technical issues. This is the place to go for help if you are constantly disconnected, experience constant lag, etc.
http://forums.riftgame.com/forumdisplay.php?64-Technical-Discussions
This site has tidbits from the developers about downtimes, updates, etc.
http://www.riftjunkies.com/dev-tracker/
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